Return & Exchange Policy
Return & Exchange Policy
At Baitulia, we take pride in offering high-quality personalized gifts. Due to the custom nature of our products, we have specific policies regarding returns and exchanges.
1. Personalized Items
- All customized and personalized products are non-returnable and non-refundable unless they arrive damaged or with a production error.
- Please ensure that all details (name, text, color, design) are correct before submitting your order. Once an order is placed, changes may not be possible.
2. Returns & Exchanges
- We only accept returns or exchanges for defective, incorrect, or damaged products. If you receive a faulty item, please contact us within 48 hours of delivery.
- To process a return or exchange, please provide clear photos of the product and packaging as proof of the issue.
3. Refunds
- Approved refunds will be processed back to your original payment method within 7-14 business days.
- Shipping fees are non-refundable, except in cases of incorrect or defective items.
- If you received a damaged item and request a replacement, we will cover the re-shipping cost.
4. Order Cancellations
- Due to the nature of personalization, orders cannot be canceled or modified once production has begun.
- If you wish to cancel an order, please contact us within 12 hours of purchase. If production has not started, we may be able to issue a full refund.
5. Lost or Stolen Packages
- We are not responsible for lost or stolen packages after they have been marked as delivered by the courier. Please ensure that your shipping address is correct before completing your purchase.
- If your order is marked as delivered but you have not received it, we recommend checking with your local courier service.
6. Contact Us
If you have any questions about our return and exchange policy, please reach out to us at baitulia.uae@gmail.com with your order details.
Thank you for shopping with Baitulia!
